The Laundry Brothers’ Guarantee
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Every order comes with our unmatched guarantee. If you’re not happy with how your clothes are cleaned, we’ll clean them again at no additional cost.
Our Commitment to Quality
Every item we handle is treated with care and attention. Whether it’s a delicate dry-clean-only garment or your everyday laundry, we ensure proper cleaning, folding, and packaging. Our team follows industry-leading practices to ensure your items are returned fresh, clean, and ready to use.
The Laundry Brothers Promise
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We guarantee timely pickups and deliveries according to the schedule you select. If there’s ever a delay, we’ll notify you immediately and work to resolve it.
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All items are cleaned based on care labels and industry standards. If an item doesn’t meet your expectations, let us know—we’ll reprocess it at no extra charge.
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No hidden fees, no surprises. Our pricing is clear, and we’ll always let you know if special handling or extra care is needed for your items.
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If you’re not completely satisfied with our service, contact us within [Insert Timeframe, e.g., 7 days]. We’ll address your concerns and ensure you’re happy with the outcome.
Handling Lost or Damaged Items
Although rare, if an item is lost or damaged during our care, we will work with you to resolve the issue.
Our policy includes:
If we cannot locate your item, we will compensate you based on its current value, up to $400
For items damaged in our care, we will evaluate the damage and offer a solution, such as repair or reimbursement, depending on the situation.
Your Role in Ensuring Quality
To help us serve you better, we ask you to:
• Review Items Before Pickup: Clearly identify and separate items needing special care.
• Report Concerns Promptly: If something isn’t right, let us know as soon as possible so we can address it quickly.
Shrinkage, Holes, and Tears Policy
At Laundry Brothers Services LTD., we prioritize the utmost care for your clothing. While our highly-trained team cleans garments in cold water and uses a medium dry cycle to minimize risks, slight shrinkage, holes, or tears can sometimes occur.
These outcomes are typically the result of:
• Fabric type and quality
• Age of the garment
• Garment construction
Such wear and tear is a natural part of a garment’s lifecycle and would occur regardless of where or how the item is laundered. For this reason, shrinkage, holes, and tears are not considered damage resulting from our Wash & Fold service and are not covered under the Laundry Brothers Guarantee.
We are committed to transparency and the highest standards of care. If you have any concerns about how a garment should be handled, please let us know in advance so we can take extra precautions.
Contact Us
We’re here to help! If you have questions or concerns, reach out to our team:
Laundry Brothers Services LTD.
What Our Customers Say
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“I had an excellent experience with this laundry service. They carefully picked up my laundry and, upon my request, provided same-day delivery, which was incredibly fast. My clothes were returned neatly folded and packed in an X-large bag, ensuring everything was well-organized and secure.
I also entrusted them with some dry-cleaning items, and they did an exceptional job removing stains. The dry-cleaned clothes were packed with great care and professionalism. I am thoroughly impressed with their service and will definitely be using them again. Highly recommended!”
——— I.K.
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“I love that the turn around is so quick. Most other places I looked into you had to book at least 3 days in advance for personal household pick ups. You can get your laundry delivered next day if you need to. I appreciate that there are no pick up/delivery fees, which is pretty much unheard of these days. Honestly I would be fine to pay a small fee because I feel it’s worth it for the quality of service and the convenience, and I believe we should pay businesses like this fairly. The service has been great, the drivers are all friendly, it’s awesome there are no surprises, you pay for the bag size you want and that is it. I used to do laundry drop off at a laundromat and was not a fan of never knowing how much it would cost until I went to pick it back up. I will definitely continue to use this service, they are awesome.
——— D.S.
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“Unbelievable service and amazing turn around and they are my new laundry service . Professional, dependable, and reliable customer service above and beyond. Thank goodness I found you!! Amazing !!”
——— K.M.
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“Our company used them for a large commercial order. They were quick, delivered excellent quality, and were very affordable. Most importantly, their communication was amazing. We will be using them from now on. I can't recommend them highly enough!!”
——— L.M.
Why Choose The Laundry Brothers
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What should we know about the services you provide? Better descriptions result in more sales.
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What should we know about the services you provide? Better descriptions result in more sales.
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What should we know about the services you provide? Better descriptions result in more sales.
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Item description
Get Your Time Back Today.
The Laundry Brothers’ Guarantee
⭐⭐⭐⭐⭐
Every order comes with our unmatched guarantee. If you’re not happy with how your clothes are cleaned, we’ll clean them again at no additional cost.